I’m glad you’re asking this because the common conclusion a lot of salespeople might come to is that their references are no good, and that could be a HUGE mistake / miscalculation based on what you’ve said about your references.
When Prospects Ask for References
When a prospect asks for references, salespeople tend to get very excited as they view this as a potential “buying signal” and, in some cases, it most certainly is. However, there is a time and a place within the sales process to give references and handing them out at the wrong time can not only cost you a deal, it could eventually lead to burning out your references as well.
References are Gold. Here’s When To Use Them
References are gold and you want to treat them as such. Here are three sales questions you will need answers to before agreeing to send over a list of your references…
- What Role Does this Prospect Play? You’ve got to know your prospect’s role within the decision making process. Are they the Decision Maker or are they an Information Gatherer? I suspect a big reason you aren’t seeing as many closes as you are expecting once a prospect asks for references is because the person asking is what I call an “Information Gatherer” – meaning just that, they have no power (although they sometimes act like they do) and “references” is just a common question they ask.
- Is Problem Recognition Established? Has the prospect agreed that there is a problem and has committed to wanting a solution? You could have the greatest references in the world but if your prospect has not yet committed to solving the problem your references will have very little effect, if they are even contacted.
- And finally: “What Happens Next?” As in: “Mr. Prospect, assume for a moment that our references check out and they are top notch… what happens next? Where do we go from there?”
When you ask the “What happens next” question, if your prospect says something like “I’ll need to run it by my boss” then you certainly missed a step in the sales process or flat out poorly executed the “Qualifying the prospect’s decision making role”.
If your prospect says, “I’ll still have to check your competitors references” then they are not yet sold on your solution.
I’ve found that references can help you close deals however they have to be given at the right time. When I ask the “what happens next” question and the prospect answers “if they check out, we will sign up” THAT is the time to email your references over and you will be assured that if they do indeed contact your clients, it will not be in vain.
– Michael Pedone
Michael Pedone is a straight commissioned sales person with 20+ years experience selling by phone. He is the CEO/FOUNDER of SalesBuzz.com – an online sales training company that shows inside sales teams how to eliminate call reluctance and close more sales.
Source: Online Sales Training Now
The “Provide Me References” Trap and How to Avoid It